Shipping Policy
Shipping & Delivery Policy
Fast, Reliable Shipping You Can Count On
At All Truck Caps, we understand that once you've found the perfect truck cap or accessory, you want it delivered quickly and safely.
We work with trusted shipping carriers throughout the United States and Canada to ensure your order arrives in excellent condition and on time.
Processing Times
Most in-stock orders are processed within 1–2 business days after payment confirmation.
Processing times may vary during holidays, peak seasons, or periods of high demand.
Customers will receive a shipping confirmation once their order has been processed and dispatched.
Delivery Times
Standard delivery typically takes between 1–5 business days after shipment.
Actual delivery times may vary depending on:
- Product availability
- Shipping destination
- Weather conditions
- Carrier delays
- Custom-built product lead times
Built-to-Order Products
Some truck caps and specialty products are built-to-order.
These items generally require additional production time before shipment.
Estimated lead times for custom-built products are approximately 2 weeks.
Product pages will indicate when additional lead times may apply.
Shipping Locations
We currently ship throughout:
- United States
- Canada
- Alaska
- Hawaii
- Puerto Rico
If you are unsure whether we can ship to your location, please contact our support team before placing your order.
Shipping Costs
We offer:
- Free shipping on qualifying orders over $899 USD
- Calculated shipping rates at checkout for orders that do not qualify for free shipping
Shipping costs are automatically calculated during checkout based on product size, weight, and delivery location.
Shipping Carriers
To provide reliable delivery service, we work with trusted carriers including:
- UPS
- FedEx
- USPS
- Canada Post
Carrier selection may vary depending on the destination, product size, and shipping requirements.
Tracking Information
Once your order ships, you will receive tracking information via email.
Tracking details allow you to monitor your shipment and stay informed throughout the delivery process.
If you do not receive tracking information within a reasonable timeframe, please contact our support team for assistance.
Residential & Commercial Delivery
We ship to both:
- Residential addresses
- Commercial addresses
Please ensure that the delivery address provided during checkout is complete and accurate.
Address Changes
Customers who need to modify their shipping address should contact us within 48 hours of placing their order.
While we will make every effort to accommodate address changes, we cannot guarantee modifications once an order has entered the shipping process.
Damaged Deliveries
If your order arrives damaged, please:
- Take clear photos of the damaged product and packaging.
- Contact our support team within 72 hours of delivery.
- Provide your order information and supporting photos.
Our team will review the situation and work quickly to provide an appropriate resolution.
Lost Shipments
If a shipment appears lost in transit, our team will investigate the issue directly with the carrier.
If the shipment cannot be located, we may arrange a replacement shipment after a review period of approximately 48–72 hours.
Our goal is to ensure every customer receives the product they ordered.
Local Pickup
Local pickup may be available for select products at our warehouse location.
Customers interested in pickup options should contact our team before placing an order to confirm availability and scheduling.
Expedited Shipping
Expedited shipping options may be available for select products and destinations.
Additional charges may apply.
Please contact us before placing your order if expedited delivery is required.
Need Assistance?
Our support team is here to help before, during, and after delivery.
If you have questions regarding shipping, tracking, delivery timelines, or freight arrangements, please contact us through:
- Live Chat
- Email Support
- WhatsApp Support
- Website Contact Form
At All Truck Caps, we're committed to making the delivery process simple, transparent, and stress-free.
Shipping Advantages
- Ships Across USA & Canada
- Tracking Included
- Free Shipping Over $899
- Fast 1–2 Day Processing
- Local Pickup Available